We have all had great service before at the grocery store, where a clerk helped us immensely and we unfortunately have all had poor service as well, where we could not even find anyone to help us and when we finally did, they were no help at all. Do I dare state the obvious about customer service at grocery stores? It starts in the parking lot!
That’s right great service at grocery stores starts in the parking lot. The landscaping, trash control and those shopping carts must be put in the proper place and brought back in. If not we all know what happens to the sides of our cars and I will not bring up such a sore subject with you. Nevertheless the customer service becomes progressively more important as the customer enters the store, shops and then checks out.
Let's face it how many times have you been at a grocery store only to find that there are only two lanes open with about 15 people in each. And I know the excuse because I have worked in retail and watched how things go in spurts. One minute there is no one at the cash registers and the next minute you have a line. It seems sometimes all the customers are connected and thinking the same thing.
Nevertheless good customer service means you will see the changes as they occur and adapt to the situation immediately and you must train your employees to be on the lookout for this. No one likes to wait in line, everybody loves good customer service and at the end of the day; your bottom line and profitability depend on it. Please consider this in 2006.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington
Article Source: http://EzineArticles.com/?expert=Lance_Winslow
http://EzineArticles.com/?Customer-Service-for-Grocery-Stores-Considered&id=296544
